1. Data controller
E-Syndic collects and processes the data required to provide condominium management, communication, payment, support and continuous improvement services.
E-SYNDIC LEGAL
Privacy policy
Collected data, purposes, rights, security, retention, cookies and processors.
2. Data collected
Data may include identity, contact details, unit, residence, payment information, receipts, messages, claims, documents, login logs, IP address and technical security information.
3. Purposes
Data is used to create access, manage units, track charges, issue receipts, send notifications, prepare reminders, organize general meetings and secure the service.
4. Payments and supporting documents
Payment-related information is used to identify transactions, reconcile receipts and keep usable evidence for the manager and the co-owner.
5. Multichannel communication
E-Syndic may use email, SMS, push notifications, WhatsApp Business or other authorized channels to send reminders, receipts, announcements, invitations, decisions and support messages.
6. Recipients
Data is accessible only to authorized persons: E-Syndic team, property manager, residence administrators and strictly necessary technical providers.
7. Security
Technical and organizational measures are implemented: access control, passwords, logging, rights limitation, backups and anomaly monitoring.
8. Retention
Data is retained for the period necessary for condominium management, legal obligations, proof of operations and service continuity.
9. User rights
In accordance with Tunisian law no. 2004-63, users may request access, rectification, update, objection or deletion when legally possible.
10. Cookies
The website uses cookies required for experience, security, audience measurement and preference storage such as light/dark mode or language.
11. Processors
Some technical services may be provided by partners: hosting, CRM, email, SMS, payment, analytics or support, limited to what is necessary for the service.
12. Contact
For privacy questions: contact@e-syndic.tn. Requests must specify the requester identity, the related residence and the nature of the request.